On October 1, 2021, USPS announced changes to service standards for certain First-Class Mail items, resulting in extended delivery times—sometimes up to five days. As such, some mailed payments have been received late, causing account delinquency and additional fees.
To avoid these issues, we're advising all residents to plan for a 21-day transit time when mailing payments. We're also offering three alternative payment methods as a solution:
Note: There is a fee for making a payment online. That fee is detailed for you when you go through the payment process.If you need further assistance, please contact Associa Customer Support at 888-397-9210.
You can link more than one homeowner account to your TownSq app. You'll need your account number(s) to get started.
To link an account to your TownSq app:
Log in to TownSqClick on your profile in the upper right-hand corner
Choose "Accounts"
a.) Choose "Add Account"
b.) Welcome screen will pop up
c.) Enter Account Number
d.) Enter Zip Code
e.) Choose "Continue"
You'll be asked to verify the account is yours. If yes, select "OK."
To confirm that your account is linked, return to your profile and choose "Accounts." You'll now see it listed.
For TownSq Customer Service, please call (844) 281-1728 or email support@townsq.io.
Accounts may not yet be set up for purchases within the last 30-45 days. We may not have received the official documentation for the change of ownership.
Once received by Associa, the new account will be set up and the old account settled and closed. We will send you your account information in our New Homeowners Welcome Package.
If more than 45 days have passed since your closing, we can expedite the setup with the following documentation.
Below are the minimal documents needed to process the transfer of ownership:
New Sales and Resales Documents:
Name Change Documents:
There are several ways to make your HOA payments:
Note: There is a fee for making a payment online. That fee is detailed for you when you go through the payment process.